Refund policy

Last updated: October 27, 2026

Orrivion is operated by Mikail LLC. This policy applies to purchases from our store. Email info@orrivion.com or use our Contact page and include your order number. Contact Orrivion before sending any item back; we manage supplier claims for you.

Damaged, defective, incorrect or missing items

Contact us within 30 days after delivery. Include a description of the problem, clear photos of the item and packaging, and a short video where photos do not show the fault. Keep the item and packaging while we review the claim. For a confirmed issue, we will arrange an appropriate refund, replacement or missing-part shipment. A partial refund may be offered for a partial issue with your agreement. Packaging damage alone does not qualify if the product is unaffected. This does not limit rights that apply by law.

Returns and return costs

Returns require our written authorization and instructions. Our fulfillment partner generally accepts authorized returns at its warehouse in China, not at a US office or registered-agent address. Do not use the sender address on a parcel. We will confirm whether a physical return is needed and give you the exact address before you ship. For an approved defective or incorrect-item claim requiring a return, Orrivion will arrange or cover the approved standard return shipping cost. There is no restocking fee for these claims.

We do not offer change-of-mind returns, exchanges for a different preference, or returns because an incorrect option was selected by the customer. Please check size, measurements, compatibility and bundle contents before ordering. Mandatory consumer rights remain unaffected.

Cancellations and address changes

Contact us immediately. We can cancel and refund an order before warehouse processing begins. Once processing or dispatch has started, cancellation or an address change may no longer be possible. We will confirm the status rather than promise a cancellation.

Delayed or missing deliveries

Contact us if your parcel is overdue or tracking is unclear. We will investigate with the fulfillment partner and carrier. CJ generally opens eligible USA delay claims after 45 days from warehouse dispatch; this is a supplier investigation threshold, not our advertised delivery time or a waiver of your rights. Some shipping services have additional claim restrictions. We will explain the next steps for your order.

If tracking says delivered but you cannot locate the parcel, check household members and the delivery location and contact us promptly. Carrier evidence, such as a non-delivery statement, may be needed. Incorrect addresses, refused parcels or failure to collect a delivery may affect the available supplier remedy; contact us so we can review the circumstances.

How refunds are paid

Approved refunds go to the original payment method. We submit them within 10 business days after approval or, where an authorized return is required, after receipt and inspection. Your payment provider may take additional time to post the credit. Contact us if the refund has not appeared 15 business days after our confirmation.

Your purchase is with Orrivion. Supplier procedures do not replace our obligations to you or any rights provided by applicable law.